Updated June 23rd, 2022 by iTutor Customer Support

How To Add Hours to a Class

How To Add Hours to a Class: (Always use Google Chrome)  Log in to iTutor.com On the left-hand side of the screen are vertical icons, please find the ‘User Management’ and click. (Looks like a cog with a person in the middle of it) Once in 'User Management' find the student’s name. To the right of the student’s name, you will see a box that says 'Vi...

1 min reading time
Updated February 1st, 2023 by iTutor Customer Support

Student: How do I send iMS messages and communicate outside of scheduled sessions?

How do I send iMS messages and communicate outside of scheduled sessions? Login at:  https://new.itutorlms.com  using your credentials. From the left-side menu bar click "Messages” and click “Compose” to write your message  Select your iTutor Educator, enter the name of your email subject, and enter your message. Click "Send message" Go to “Sent” in...

0 min reading time
Updated August 25th, 2022 by iTutor Customer Support

How To Re-Enroll an Existing Student

How to Re-Enroll an Existing Student: Here is a quick guide on how to: (Always use Google Chrome) Log in to iTutor.com On the left-hand side of the screen are vertical icons, click ‘User Management Once in 'User Management' find the student’s name. To the right of the student’s name, you will see a box that says 'View', please click on 'View’  Once ...

0 min reading time
Updated August 3rd, 2022 by iTutor Customer Support

Student Technology Support

Below are some best practices and troubleshooting techniques to try if you are facing trouble with our Virtual Classroom.  iTutor Live Support Hours:   Monday-Friday 8:00AM to 8:00PM EST If you still require assistance after trying these steps please contact  support@itutor.com  or call (516) 681-8000 ext. 2....

0 min reading time
Updated January 25th, 2023 by iTutor Customer Support

How to Add/Update Student Contacts

  How to Add/Update Student Contacts Log into  https://new.itutorlms.com  using your credentials.  From the left-side menu click “Users” this will take you to the User Management page in the LMS. Search for your student in the "Search by name" field. You can either click on the student name or you can click the “More” tab and c lick on the "Edit Pro...

0 min reading time
Updated February 3rd, 2023 by iTutor Customer Support

iTutor: New LMS Technical Requirements

    This article will outline the technical requirements for your students and staff to engage with the iTutor platform successfully. Please provide this information to your school or district team that manages the network, hardware, and security policies for your online programs.  Note : We recommend all users ensure they are meeting the  minimum r...

2 min reading time
Updated June 23rd, 2022 by iTutor Customer Support

How To Edit Point of Contact (POC) Information

How to Edit Point of Contact Information:  (Always use Google Chrome)  Log in to iTutor.com On the left-hand side of the screen are vertical icons, please find the 'User Management' and click. (Looks like a cog with a person in the middle of it) Once in 'User Management' find the student’s name. To the right of the student’s name, you will see a box...

0 min reading time
Updated January 6th, 2023 by iTutor Customer Support

How to Create a Student in the iTutor LMS 1.5

How to create a student in the iTutor LMS Log into  https://new.itutorlms.com  using your credentials.  From the left-side menu bar click the “Add” button. Then click “Add Student” from the pop-up menu. This will take you to a form. Complete all fields on the form for the student. You may need to upload files for this student, you can do this by cli...

0 min reading time
Updated February 1st, 2023 by iTutor Customer Support

Student: How do I view my past classes?

How do I view my past classes?   Login at:  https://new.itutorlms.com  using your credentials From the left-side menu go to your “Sessions” page  Use the table filters to search for the session you attended earlier Sort the start time from A to Z (Ascending) or Z to A (Descending) Click the  Session ID number   From the “session details” page, click...

0 min reading time
Updated February 1st, 2023 by iTutor Customer Support

How to Log into iTutor

How to Log into iTutor Go to https://new.itutorlms.com/ Type in your username and password. Your Username and Password can be found in your welcome email. If you are having trouble finding your username and password please email studentservices@itutor.com or call 1(855)-694-8886.  Click Login. It is recommended to change your password. Click on the ...

0 min reading time
Updated December 12th, 2022 by iTutor Customer Support

iTutor Technical Requirements

This article will outline the technical requirements for your students and staff to engage with the iTutor platform successfully. Please provide this information to your school or district team that manages the network, hardware, and security policies for your online programs.  Note :  We recommend all users ensure they are meeting the minimum requi...

3 min reading time
Updated January 11th, 2023 by iTutor Customer Support

Technical Troubleshooting

Below are some best practices and troubleshooting techniques to try if you are facing trouble with our Virtual Classroom. If you still require assistance after trying the steps below, please contact our team via email at support@itutor.com or call 1855-694-8886 ext. 2.  Try refreshing your browser On a Windows Computer press the F5 key on the top of...

0 min reading time
Updated January 12th, 2023 by iTutor Customer Support

How to Mass Enroll Students

How to Mass Enroll Students   From the left-side menu bar click the “Add” button, then click “Mass Enrollment” from the pop-up menu. ( https://new.test.itutorlms.com/mass_enrollment )   Click the link to download the upload template. ( https://new.test.itutorlms.com/enroll-template.csv )  Fill in the template with the user details and save in CSV fo...

0 min reading time
Updated January 25th, 2023 by iTutor Customer Support

How to Download Session Recordings

  How to Download Session Recordings Log into your iTutor account. On the Dashboard Home screen, click on the date of the session in the Calendar.   Click on the desired class session.   A pop-up will appear with the session details, click on the "View Recording" button or click "View Class" and then "View Recording". Once the video loads, right-cli...

0 min reading time
Updated January 25th, 2023 by iTutor Customer Support

How to Extend an Assigned Course End Date (Assigned Course Extensions)

How to extend an Assigned Course end date (Assigned Course Extensions) Log into  https://new.itutorlms.com  using your credentials.  From the left-side menu click “Users” this will take you to the User Management page on the LMS. Enter the student name in the "Search by name" field and click their name.   3. Click the ID number of the class you want...

0 min reading time
Updated January 25th, 2023 by iTutor Customer Support

How to Check a Session Status

How to Check a Session Status   From the Sessions page ( https://new.itutorlms.com/manage_sessions ), use the filters in the table to find the session. The “Status” column will display the session status: Upcoming = sessions that are upcoming in the future that have not been launched by the educator yet Live = sessions that are currently live becaus...

0 min reading time
Updated July 13th, 2022 by iTutor Customer Support

How To Enroll A Student

How to Enroll a Student: Here is a quick guide on how to: (Always use Google Chrome)  Visual PDF Link Log in to iTutor.com On the left-hand side of the screen are vertical icons, click ‘User Management Once in ‘User Management,’ click ‘Add Student’ Fill in the necessary information prompted throughout the Personal Information and Academic Informatio...

1 min reading time
Updated February 1st, 2023 by iTutor Customer Support

Student: How do I view upcoming and past sessions?

How do I view upcoming and past sessions? Log in at: https://new.itutorlms.com  using your credentials. From your “Dashboard” page, use the “Calendar” to view your upcoming and past sessions. You can also use the left-side menu to go to “Sessions” page From the “Sessions” page you can use the table filters and search for your past or future sessions...

0 min reading time
Updated February 3rd, 2023 by iTutor Customer Support

iTutor: School Admin LMS Resource Index (1.5)

iTutor LMS 1.5 Resources for School Admins How to Create a Student in the iTutor LMS   How to Assign a Course to a Student  How to Add/Update Student Contacts How to Mass Enroll Students How to Add Student Availability on the Enrollment Form How to Extend an Assigned Course End Date (Assigned Course Extensions) How to View Upcoming Courses and Past ...

1 min reading time
Updated February 1st, 2023 by iTutor Customer Support

Student: New LMS Resources

  Welcome to iTutor! You will soon experience a new way of learning with cutting-edge technology in our virtual classroom with iTutor educators! Below is a list of step-by-step instructions for you to get acquainted with the iTutor Learning Management System and iTutor Classroom.  If you still require assistance logging into your account or launchin...

3 min reading time
Updated February 1st, 2023 by iTutor Customer Support

Student: Exit Ticket How-To

  What is an Exit Ticket? Exit Tickets are intended to assess a student's progress toward the  session objectives through formative assessment.  Exit Tickets will allow the iTutor Educators to publish a question for students to answer after every session. Then, Educators can score the students' responses.   Why is this important? Teachers of Record ...

1 min reading time
Updated February 1st, 2023 by iTutor Customer Support

Student: How Do I attend my sessions?

How Do I attend my sessions? Login at:  https://new.itutorlms.com  using your credentials. From your dashboard, click on "Join Class" below the upcoming section to the right of your calendar. Your browser does not support HTML5 video. Need additional help? Return to the Student 1.5 LMS Training Resource List (Go Back) Contact iTutor: Click Here ...

0 min reading time
Updated January 31st, 2023 by iTutor Customer Support

How to Assign a Course to a Student

  How to Assign a Course to a Student   From the left-side menu click “Users” this will take you to the User page on the LMS Search for your student in the "Search by name" field You can either click on the student name or you can click the “More” tab and c lick on the "Assigned Courses" tab Click on the "Add Assigned Course" tab    Enter the “Categ...

1 min reading time
Updated January 18th, 2023 by iTutor Customer Support

School Admin: How to View and Export Student Exit Ticket Data

School Admin: How to View and Export Exit Ticket Data What is an Exit Ticket? Exit Tickets are intended to assess a student's progress toward the session objectives through formative assessment. Exit Tickets will allow the iTutor educators to publish a question for students to answer after every session. Then, educators can score the students' respo...

1 min reading time
Updated December 22nd, 2022 by iTutor Customer Support

iTutor New Customer FAQ

Are iTutor services fully virtual or on-site? iTutor provides live, virtual instruction via our own proprietary whiteboard. Students will see and hear their tutor.  All sessions are recorded for quality assurance, student review, and student playback.  What is the rostering process?  For small group instruction, the school’s Point-of-Contact will pr...

6 min reading time
Updated January 25th, 2023 by iTutor Customer Support

How to View Upcoming and Past Sessions Using Filters

How to View Upcoming and Past Sessions Using Filters   Log in at:  https://new.itutorlms.com  using your credentials  From the left-side menu click “Session” where you will see a searchable table. Click "More Filters" for more search options. You may search for Upcoming, Past, or In Progress course in the “Period” field.     5. Use the search catego...

0 min reading time
Updated August 12th, 2022 by iTutor Customer Support

How many hours should be assigned for each subject?

This resource will provide a visual scale of how many hours we recommend to assign when a student is enrolled with iTutor.  If you enroll a student into 1 subject and plan to enroll them into additional subjects at a later date please note this in the initial enrollment notes. Please add extra time for weeks with holidays or time expected not to att...

0 min reading time
Updated June 23rd, 2022 by iTutor Customer Support

How To View Attendance and Progress

How to View Attendance and Progress:  (Always use Google Chrome) For the best and most updated information regarding progress, please have the ‘Teacher of Record’ reach out/email our educator. ‘End of Session Reports’  filled out after each completed class by our educator are general updates for individual classes.   Log into iTutor.com On the left-...

0 min reading time
Updated June 23rd, 2022 by iTutor Customer Support

How To Cancel A Class

This article will outline steps to take within the iTutor LMS to cancel a class for your students.   To cancel an iTutor class please follow the instructions below: Log in to iTutor.com Select the User Management icon from the navigation selector on the left of the page.  When the page reloads you will be able to use the filters, and add details to ...

0 min reading time
Updated January 11th, 2023 by iTutor Customer Support

Student Onboarding Tutorials

Welcome to iTutor, you will soon experience a new way of learning with cutting edge technology in our virtual classroom with iTutor educators! Below is a list of step by step instructions and tutorial videos for you to get acquainted with the iTutor Learning Management System and iTutor Classroom. If you still require assistance logging in to your a...

2 min reading time
Updated June 23rd, 2022 by iTutor Customer Support

How To Edit Teacher of Record Information

How to Edit Teacher of Record Information:  Log in to iTutor.com On the left-hand side of the screen are vertical icons, please find the 'User Management' and click. (Looks like a cog with a person in the middle of it) Once in 'User Management' find the student’s name. To the right of the student’s name, you will see a box that says 'View', please c...

0 min reading time
Updated July 7th, 2022 by iTutor Customer Support

Department Overview and Extensions

Department Email and Phone Extension  Reason for Contact Student Services Team StudentServices@itutor.com 1-855-694-8886  (1-855-my-itutor) option 3 Assignment Conflicts Increases in availability for assignments Canceling sessions Rescheduling Sessions Technology Team Support@itutor.com 1-855-694-8886  (1-855-my-itutor) option 2 Tech checks LMS ques...

0 min reading time
Updated June 23rd, 2022 by iTutor Customer Support

How To Extend A Class

T o extend an iTutor class, please follow the instructions below: Log in to iTutor.com. On the left-hand side of the screen are vertical icons, please find the ‘User Management’ and click. (Looks like a cog with a person in the middle of it) Once in 'User Management' find the student’s name. To the right of the student’s name, you will see a box tha...

0 min reading time
Updated July 13th, 2022 by iTutor Customer Support

How To View Report Cards

How to View Reports Cards: (Always use Google Chrome) Log in to iTutor.com On the left-hand side of the screen are vertical icons, please find the ‘Manage Report Cards’ icon and click. (Looks like a pencil writing on a pad) Find the report labeled ‘Report Card’ with the student’s name and subject. Please note the date range may not indicate the curr...

0 min reading time
Updated July 7th, 2022 by iTutor Customer Support

Frequently Asked Questions

This article contains Frequently Asked Questions shared by students and families. If you require additional assistance please review our Department Overview and Extensions page to confirm which department may best assist you. Contact iTutor:  https://itutor.com/contact-us Q: What is the best way for families to correspond with Educators on questions...

1 min reading time
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