Updated August 25th, 2022 by iTutor Customer Support

How To Re-Enroll an Existing Student

How to Re-Enroll an Existing Student: Here is a quick guide on how to: (Always use Google Chrome) Log in to iTutor.com On the left-hand side of the screen are vertical icons, click ‘User Management Once in 'User Management' find the student’s name. To the right of the student’s name, you will see a box that says 'View', please click on 'View’  Once ...

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Updated June 23rd, 2022 by iTutor Customer Support

How To Edit Point of Contact (POC) Information

How to Edit Point of Contact Information:  (Always use Google Chrome)  Log in to iTutor.com On the left-hand side of the screen are vertical icons, please find the 'User Management' and click. (Looks like a cog with a person in the middle of it) Once in 'User Management' find the student’s name. To the right of the student’s name, you will see a box...

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Updated June 23rd, 2022 by iTutor Customer Support

How To Extend A Class

T o extend an iTutor class, please follow the instructions below: Log in to iTutor.com. On the left-hand side of the screen are vertical icons, please find the ‘User Management’ and click. (Looks like a cog with a person in the middle of it) Once in 'User Management' find the student’s name. To the right of the student’s name, you will see a box tha...

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Updated July 7th, 2022 by iTutor Customer Support

Department Overview and Extensions

Department Email and Phone Extension  Reason for Contact Student Services Team StudentServices@itutor.com 1-855-694-8886  (1-855-my-itutor) option 3 Assignment Conflicts Increases in availability for assignments Canceling sessions Rescheduling Sessions Technology Team Support@itutor.com 1-855-694-8886  (1-855-my-itutor) option 2 Tech checks LMS ques...

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Updated August 3rd, 2022 by iTutor Customer Support

Student Technology Support

Below are some best practices and troubleshooting techniques to try if you are facing trouble with our Virtual Classroom.  iTutor Live Support Hours:   Monday-Friday 8:00AM to 8:00PM EST If you still require assistance after trying these steps please contact  support@itutor.com  or call (516) 681-8000 ext. 2....

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Updated June 23rd, 2022 by iTutor Customer Support

How To View Attendance and Progress

How to View Attendance and Progress:  (Always use Google Chrome) For the best and most updated information regarding progress, please have the ‘Teacher of Record’ reach out/email our educator. ‘End of Session Reports’  filled out after each completed class by our educator are general updates for individual classes.   Log into iTutor.com On the left-...

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Updated June 23rd, 2022 by iTutor Customer Support

How To Edit Teacher of Record Information

How to Edit Teacher of Record Information:  Log in to iTutor.com On the left-hand side of the screen are vertical icons, please find the 'User Management' and click. (Looks like a cog with a person in the middle of it) Once in 'User Management' find the student’s name. To the right of the student’s name, you will see a box that says 'View', please c...

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Updated August 19th, 2022 by iTutor Customer Support

Technical Troubleshooting

Below are some best practices and troubleshooting techniques to try if you are facing trouble with our Virtual Classroom. If you still require assistance after trying the steps below, please contact our team via email at support@itutor.com or call 1855-694-8886 ext. 2.  Try refreshing your browser On a Windows Computer press the F5 key on the top of...

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Updated June 23rd, 2022 by iTutor Customer Support

How To Add Hours to a Class

How To Add Hours to a Class: (Always use Google Chrome)  Log in to iTutor.com On the left-hand side of the screen are vertical icons, please find the ‘User Management’ and click. (Looks like a cog with a person in the middle of it) Once in 'User Management' find the student’s name. To the right of the student’s name, you will see a box that says 'Vi...

1 min reading time
Updated July 7th, 2022 by iTutor Customer Support

Frequently Asked Questions

This article contains Frequently Asked Questions shared by students and families. If you require additional assistance please review our Department Overview and Extensions page to confirm which department may best assist you. Contact iTutor:  https://itutor.com/contact-us Q: What is the best way for families to correspond with Educators on questions...

1 min reading time
Updated August 24th, 2022 by iTutor Customer Support

iTutor Technical Requirements

This article will outline the technical requirements for your students and staff to engage with the iTutor platform successfully. Please provide this information to your school or district team that manages the network, hardware, and security policies for your online programs.  Note :  We recommend all users ensure they are meeting the minimum requi...

3 min reading time
Updated June 23rd, 2022 by iTutor Customer Support

How To Cancel A Class

This article will outline steps to take within the iTutor LMS to cancel a class for your students.   To cancel an iTutor class please follow the instructions below: Log in to iTutor.com Select the User Management icon from the navigation selector on the left of the page.  When the page reloads you will be able to use the filters, and add details to ...

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Updated July 13th, 2022 by iTutor Customer Support

How To View Report Cards

How to View Reports Cards: (Always use Google Chrome) Log in to iTutor.com On the left-hand side of the screen are vertical icons, please find the ‘Manage Report Cards’ icon and click. (Looks like a pencil writing on a pad) Find the report labeled ‘Report Card’ with the student’s name and subject. Please note the date range may not indicate the curr...

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Updated July 27th, 2022 by iTutor Customer Support

iTutor New Customer FAQ

Are iTutor services fully virtual or on-site? iTutor provides live, virtual instruction via our own proprietary whiteboard. Students will see and hear their tutor.  All sessions are recorded for quality assurance, student review, and student playback.  What is the rostering process?  For small group instruction, the school’s Point-of-Contact will pr...

5 min reading time
Updated August 12th, 2022 by iTutor Customer Support

How many hours should be assigned for each subject?

This resource will provide a visual scale of how many hours we recommend to assign when a student is enrolled with iTutor.  If you enroll a student into 1 subject and plan to enroll them into additional subjects at a later date please note this in the initial enrollment notes. Please add extra time for weeks with holidays or time expected not to att...

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Updated July 13th, 2022 by iTutor Customer Support

How To Enroll A Student

How to Enroll a Student: Here is a quick guide on how to: (Always use Google Chrome)  Visual PDF Link Log in to iTutor.com On the left-hand side of the screen are vertical icons, click ‘User Management Once in ‘User Management,’ click ‘Add Student’ Fill in the necessary information prompted throughout the Personal Information and Academic Informatio...

1 min reading time
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