How To Add Hours to a Class:
(Always use Google Chrome)
Log in to iTutor.com
On the left-hand side of the screen are vertical icons, please find the ‘User Management’ and click. (Looks like a cog with a person in the middle of it)
Once in 'User Management' find the student’s name.
To the right of the student’s name, you will see a box that says 'View', please click that 'View Box'
You will now see 3 vertical dots on the left side of the screen, please click 'Allocate Hours'.
Now you will see the classes, please click the Pencil to the right of the class to edit.
Below in the New Class Details section, change the ‘Total Hours Required’ field to the number of hours you need to add. *Pro Tip* If an hour balance populates in the ‘Total Hours Required’ field, please add the number of hours you would like to add to the populated amount.
Once you finish the edit please click 'Save' and then 'Finish' on the right to ensure it registers.
Example: This scenario will describe how to add 10 hours to a class that already has 5 hours scheduled in the Total Hours Required field. The 5 hours are from the original hours assigned, the system just has not deducted the hours yet as the student has not used them. To add the additional hours simply add the 10 and 5 hour amounts together and input 15 total hours into the system. If you input 10, the system will overwrite the initial 5 hour assignment with 10 hours which will not meet the 15 hours you intended to schedule for this student.
How To Remove Hours from a Class:
Due to current system limitations, if you would like to reduce hours, you need to contact the Customer Support Team. They will communicate internally to change the end date and have the hours be reflected.
Please contact iTutor Customer Support at 888-817-5980, or by email at firstname.lastname@example.org.
Contact iTutor: https://itutor.com/contact-us