Technical Troubleshooting

Written by iTutor Customer Support

Last published at: July 7th, 2022





Below are some best practices and troubleshooting techniques to try if you are facing trouble with our Virtual Classroom. If you still require assistance after trying the steps below, please contact our team via email at support@itutor.com or call (516) 681-8000 ext. 2. 



Try refreshing your browser

  • On a Windows Computer press the F5 key on the top of the keyboard to refresh the browser
  • On a Mac Computer hold down the CMD Key while also pressing R


Make sure your Chrome browser is up to date

  • In the top right corner of Google Chrome, click the menu icon which looks like 3 vertical dots
  • Click help then about Google Chrome
  • Chrome will automatically update if it's not on the latest version


Reset Browser Settings

  • In the top right corner of Google Chrome, click the menu icon and then click on settings
  • Next click on default browser. Near the bottom, click advanced settings and then Restore settings to their original defaults


Clear Cookies, cache & browser history 

  • In Google Chrome, click the menu icon and then click on more tools
  • Next, click on clear browser data. When the dialogue pops up, set the time range to all time
  • Make sure all boxes are checked (Browsing history, Cookies and Other Site Data) and clear the data
  • Make sure no tabs are left open, close the browser and then restart the browser


Password Reset

  • When on the login page on itutorlms.com Click the "Forgot Password" link 
  • If you do not receive an email, please reach out to support@itutor.com 



iTutor Live Support Hours: 

Monday-Friday 8:00AM to 8:00PM EST